Refund and Cancellation Policy
Our refund policy is designed to ensure clarity, fairness, and transparency across all EuroAfri Link services.
General Policy
EuroAfri Link offers a range of professional services, including sourcing support, consultancy, business advisory, export support, and education services.
Due to the nature of these services, refund eligibility depends on the service purchased and the stage of service delivery.
Trade and Product Sourcing Services
For product sourcing, supply coordination, and trade-related services:
Payments made after confirmed sourcing, coordination, or supplier engagement may not be fully refundable
Cancellations before service initiation may be reviewed for partial or full refund eligibility
Refund decisions are assessed based on the stage of engagement and costs already incurred.
Consultancy and Advisory Services
Payments for consultancy, advisory, assessments, strategy sessions, or project support are generally non-refundable once service delivery has started.
Where payment has been made but service delivery has not yet commenced, cancellation requests may be reviewed.
Education and Placement Services
Fees paid for university placement support, academic advisory, or student mobility services are generally non- refundable once advisory or application support has begun.
Refund requests submitted before service initiation may be reviewed on a case-by-case basis.
EuroAfri Link does not guarantee admission decisions made by universities or institutions.
Events, Programs, and Training
Payments for events, webinars, workshops, or training programs may be refundable only where cancellation requests are made two weeks before the stated deadline. Also, when the service has not been consumed, and preparation has not been invested in the activity.
Refund eligibility may vary depending on event or program conditions.
How to Request a Refund Review
To request a refund review, please contact us with:
- Full name
- Service purchased
- Payment date
- Reason for request
Email:
[Your email]
Requests are typically reviewed within 5 to 10 business days.
Non-Refundable Services
The following are generally non-refundable after service commencement:
- Completed consultations
- Advisory sessions
- Assessments
- Application support has already been initiated.
- Sourcing coordination is already in progress.
- Event presentation has already been initiated.
Need Assistance?
If you have questions regarding payments, cancellations, or refund eligibility, please contact our team.
Contact Us
Email Support: info@euroafrilink.com
