Refund Policy
EAL is dedicated to delivering effective training programs that meet your needs. We value your satisfaction with your purchase, which is why we have established a refund policy for select products. Please review the following terms and exceptions regarding this policy:
VIP mentorship program
We have a strict no-refund policy in place for this program.
We appreciate your commitment to starting this program and working towards the goals discussed during your consultation with our team. Our aim is to support you throughout your journey and help you achieve the success you desire.
ONLINE PAID TRAINING COURSES
We are pleased to offer a selection of short-market access courses designed to help you achieve your goals. Please note that all purchases are subject to our NO REFUND POLICY. We encourage you to begin your journey and make the most of the course outline provided to ensure your success.
ELEGANT EXPORT ELEVATOR MASTERCLASS
We are pleased to offer a selection of market-access courses designed to help you achieve your goals of accessing the EU market with ease. Please note that all purchases are subject to our NO REFUND POLICY. We encourage you to begin your journey and make the most of the course outline provided to ensure your success.
Eligibility for Refund
To qualify for a refund, you must complete at least 20% of the program material and submit your refund request no later than the 7 days following your purchase.
Submission Process
If you wish to request a refund, please contact our team at info@euroafrilink.com within this timeframe.
Non-Refundable Payments
Please note that any refund requests made after the 7 days will not be honored. After this time, all payments are considered non-refundable, and you will be responsible for paying the full fees associated with the program, regardless of your completion status.
ELEGANT EXPORT ELEVATOR TRAINING
This training program is designed to cater to all export products and includes an Exercise Program specifically tailored for beginners and exporters looking to expand their markets, with a particular focus on the EU market.
Refund Eligibility
The program offers a refundable option under specific conditions. A refund will be granted only if you have not attended any classes or accessed the course materials. To qualify for a refund, you must provide evidence that you have neither participated in the course nor completed any exercises.
Requesting a Refund
To initiate your refund request, please ensure that it is submitted within 7 days of your purchase date. Requests made after this period will not be considered. You can reach out to our team at info@euroafrilink.com for assistance.
Non-Refundable Terms
Please note that after the 7-day window has passed, all payments become non-refundable. You will be responsible for the full payment of the program fees, regardless of whether you complete the program or not.
EXPORT MISSION
This event serves as a platform for sellers and buyers to connect in person. If you have registered for this event but were unable to obtain a visa, you are eligible for a refund of 88% of your payment. Please note that the remaining 12% is non-refundable and will cover administrative costs and hotel reservations.
Refund Request Timeline
Refund requests must be made within specific timeframes:
14 Days Before Event: We do not provide refunds for any requests submitted more than 14 days before the event.
After Day 14: All payments become non-refundable, and you will be responsible for the full payment of the program fees, regardless of your participation.
To qualify for your refund, please ensure that you notify us at least 14 days before the event. Additionally, submit your refund request no later than 7 days after your purchase. For assistance, feel free to contact our team at info@euroafrilink.com.
SOURCING PRODUCTS FROM EUROPE OR AFRICA
This refund policy is for Buyers in Europe and Africa if EAL is the trader. When purchasing products through EAL in Europe or Africa, buyers are entitled to a refund policy if the product is either unavailable or does not meet their quality expectations.
Refund Request Procedure
Refund requests must be submitted within a specific timeframe (2-3 days) when the product is presented to the buyer while EAL is in the presence of the seller. It is important to note that refund requests cannot be made after the product has been shipped.
Acknowledgment of Terms
By completing a purchase, buyers acknowledge and agree that their only recourse in case of dissatisfaction will be limited to receiving a 90% refund of the original purchase price. The remaining 10% will cover administrative and travel expenses. Additionally, buyers waive any rights to seek further compensation beyond this specified refund.
TERMINATION OF LICENSE UPON REFUND
If a refund is issued in any of the above cases, all licenses granted to you for using the materials provided under the agreement will be immediately terminated. You are required to cease using all program materials and destroy any information received, including but not limited to video/audio recordings, training materials, access to social media groups exclusive to paying members, and other resources. This also applies to terminating all privileges acquired when EAL is facilitating trade for buyers in sourcing products.
